Hello there,

It was our pleasure to help you!

We're closing this ticket for now as we last heard from you 48 hours ago.

If the query is unresolved, drop us a line and we'll get back to you at the earliest and the ticket will be re-opened. For a new query, we'd request you to open another ticket for better tracking.

Thanks for understanding!

P.S. You can track the last reply in the same email thread or check for any response from support@bsf.io

-
Team & Customer Care team
Brainstorm Force

On Thu, Mar 24, 2022 at 6:10 PM IST, Brainstorm Force <support@bsf.io> wrote:

Hello Johan,

Glad to hear that works for you.

Further, the sync button works on the corn and using the &sync_type=ajax, it starts importing the portfolio via ajax.

Also, I will ask the content team to add a doc for this.

Do let us know if you need any help in the future. Just open a new ticket, and we will be glad to assist.

Have a great day ahead.

-
Avinash & Customer Care team
Brainstorm Force

On Thu, Mar 24, 2022 at 3:35 AM IST, Johan Coffigniez <contact@jconcept.fr> wrote:

Merci !! Voilà enfin une réponse technique que j'attendais. Cela m'a permis de débloquer la situation, et au final, garder et adapter la sécurité dans htacess pour que wpportfolio fonctionne de nouveau sans l'ajout de &sync_type=ajax.

Dommage que ce petit bout de code ne soit pas expliqué dans directement l'aide sur votre site; cela éviterait certainement de faire perdre du temps à chacun.

Merci encore,
Bonne continuation
Johan

On Tue, Mar 22, 2022 at 8:59 AM IST, Brainstorm Force <support@bsf.io> wrote:

Hello Johan,

I am Avinash from the WP-Portfolio team and would like to help you with your queries.

Kindly follow the below-given steps to enable freeze mode:

1) Go to the portfolio setting and add this &sync_type=ajax in the existing URL in the browser and hit Enter.
Kindly see the screenshot - https://share.getcloudapp.com/L1upqlY7.

2) Then inspect Element in the browser for that frozen sync button and find the class is disabled and remove it and again hit Enter.
Kindly see the screenshot - https://share.getcloudapp.com/8Lu7XEJx.

3) Now the Sync Freeze button will be enabled back and the sync process will start to work as normal.

Also, I have recorded a screencast, please have a look - https://share.bsf.io/kpu6ENqv.

By adding &sync_type=ajax a parameter it will sync the lib. with AJAX.

I hope the above information will work for you. Let me know how it goes.

-
Avinash & Customer Care team
Brainstorm Force

On Tue, Mar 22, 2022 at 6:27 AM IST, Johan Coffigniez <contact@jconcept.fr> wrote:

Bonjour,

Je n'ai pas parlé d'importation de site pour une création spécifique ...

Je vous ai expliqué que la synchronisation n'a jamais réussi à se terminer ! j'ai donc supprimer tous les brouillons de template, pour recommencer dés le début. Or, ça ne fonctionne pas ! le bouton pour importer n'est plus accessible et reste grisé. Vous auriez regardé la photo jointe lors de ma demande, vous auriez compris le problème certainement.

Comment réinitialiser WP Portfolio complétement ? La désinstallation de WP Portfolio de wordpress et réinstallation, ne résous pas le problème.



Le 21/03/2022 à 07:20, Brainstorm Force a écrit :

Hello Johan,

I'm Abhijeet from the Astra team and would like to help you with this.

Which starter site do you want to import?

To assist you better with this issue could you please provide us the staging site login credentials so that we can have a look from our end? Here you can find the details on how to create a staging site.

However, if you are comfortable and allow us to start debugging on the live website then you can provide us the live website admin login credentials.

But make sure you have taken a backup of your website before providing us the credentials or start debugging. Here you can follow this guide to take backup of your website.

How would you rate the above reply? Let us know!
Great Okay Not Good

-
Abhijeet & Customer Care team
Brainstorm Force
{#HS:1821612199-166972#}

On Mon, Mar 21, 2022 at 11:49 AM IST, Brainstorm Force <support@bsf.io> wrote:

Hello Johan,

I'm Abhijeet from the Astra team and would like to help you with this.

Which starter site do you want to import?

To assist you better with this issue could you please provide us the staging site login credentials so that we can have a look from our end? Here you can find the details on how to create a staging site.

However, if you are comfortable and allow us to start debugging on the live website then you can provide us the live website admin login credentials.

But make sure you have taken a backup of your website before providing us the credentials or start debugging. Here you can follow this guide to take backup of your website.

-
Abhijeet & Customer Care team
Brainstorm Force

On Mon, Mar 21, 2022 at 6:35 AM IST, Johan Coffigniez <contact@jconcept.fr> wrote:

Bonjour,

La première Sync n'a jamais aboutie totalement. J'ai donc supprimé les brouillons en pensant que je pourrais de nouveau synchroniser... Malheureusement, le bouton Sync reste grisé.. je ne peux plus réimporter. Supprimer et réinstaller le plugin ne résout pas le problème.

Je ne sais plus quoi faire pour recharger les remplacés.

Créer une tâche CRON pour forcer la reprise de l'importation ?



Dans l'attente d'une solution

Cordialement, Johan
-----
Topic: Technical Support
Version: Last
Credentials: Si vous n'avez jamais rencontré ce problème et qu'il est absolument nécessaire de vous créer un accès, je le ferai. Mais il y a peut-être moyen de recréer le CRON d'origine, ou un nouveau pour relancer l'importation ?
Do We Have Customer Permission to Deactivate Plugins/Theme: Yes
Customer Would like to Receive: Geeky Reply
How Customer Feel Right Now? Confused
----
Name: Johan Coffigniez
Email: Contact@jconcept.fr
Product: WP Portfolio
Purchase Date: 09/05/2021
Expiration Date: Never
License Status: Active
Pro Support: Applicable

----
This e-mail was sent from a Support form ( https://store.brainstormforce.com/support/ )