-- Please reply above this line -- Hey there, We're just following up with this automated message to make sure your query from the other day has been fully resolved. In case, if you missed our last reply, you can find it here [1] by logging in with: contact@jconcept.fr [2] We're sorry you had problems, and we hope our support team was able to offer a satisfactory resolution. If you need any further assistance, don't hesitate to reply to this email. We would be happy to help! Have a great day! Regards Team Brainstorm Force Links: ------ [1] https://store.brainstormforce.com/support/my-tickets/ [2] mailto:contact@jconcept.fr How would you rate the above reply? Let us know! Great [1]    Okay [2]    Not Good [3] - Pratik & Customer Care team Brainstorm Force Links: ------ [1] https://secure.helpscout.net/satisfaction/425825025/record/5398630444/1/ [2] https://secure.helpscout.net/satisfaction/425825025/record/5398630444/2/ [3] https://secure.helpscout.net/satisfaction/425825025/record/5398630444/3/ > On Sat, Mar 26, 2022 at 6:46 PM IST, Brainstorm Force <support@bsf.io> wrote: > > Hello there, > > It was our pleasure to help you! > > We're CLOSING this ticket for now as we last heard from you 48 hours > ago. > > If the query is unresolved, drop us a line and we'll get back to you > at the earliest and the ticket will be RE-OPENED. For a new query, > we'd request you to open another ticket [1] for better tracking. > > Thanks for understanding! > > P.S. You can track the last reply in the same email thread or check > for any response from support@bsf.io [2] > > > > Links: > ------ > [1] https://wpastra.com/support/open-a-ticket/ > [2] mailto:support@bsf.io > > - > Team & Customer Care team > Brainstorm Force > > > >> On Thu, Mar 24, 2022 at 6:10 PM IST, Brainstorm Force <support@bsf.io> wrote: >> >> Hello Johan, >> >> Glad to hear that works for you. >> >> Further, the sync button works on the corn and using the >> &sync_type=ajax, it starts importing the portfolio via ajax. >> >> Also, I will ask the content team to add a doc for this. >> >> Do let us know if you need any help in the future. Just open a new >> ticket, and we will be glad to assist. >> >> Have a great day ahead. >> - >> Avinash & Customer Care team >> Brainstorm Force >> >> >> >>> On Thu, Mar 24, 2022 at 3:35 AM IST, Johan Coffigniez <contact@jconcept.fr> wrote: >>> >>> Merci !! Voilà enfin une réponse technique que j'attendais. Cela m'a >>> permis de débloquer la situation, et au final, garder et adapter la >>> sécurité dans htacess pour que wpportfolio fonctionne de nouveau >>> sans l'ajout de cela éviterait certainement de faire perdre du temps >>> à chacun. >>> >>> Merci encore, >>> Bonne continuation >>> Johan >>> >>> >>>> On Tue, Mar 22, 2022 at 8:59 AM IST, Brainstorm Force <support@bsf.io> wrote: >>>> >>>> Hello Johan, >>>> >>>> I am Avinash from the WP-Portfolio team and would like to help you >>>> with your queries. >>>> >>>> Kindly follow the below-given steps to enable freeze mode: >>>> >>>> 1) Go to the portfolio setting and add this &SYNC_TYPE=AJAX in the >>>> existing URL in the browser and hit Enter. >>>> Kindly see the screenshot - https://share.getcloudapp.com/L1upqlY7 >>>> [1]. >>>> >>>> 2) Then inspect Element in the browser for that frozen sync button and >>>> find the class IS DISABLED and remove it and again hit Enter. >>>> Kindly see the screenshot - https://share.getcloudapp.com/8Lu7XEJx >>>> [2]. >>>> >>>> 3) Now the Sync Freeze button will be enabled back and the sync >>>> process will start to work as normal. >>>> >>>> Also, I have recorded a screencast, please have a look - >>>> https://share.bsf.io/kpu6ENqv [3]. >>>> >>>> By adding &SYNC_TYPE=AJAX a parameter it will sync the lib. with AJAX. >>>> >>>> I hope the above information will work for you. Let me know how it >>>> goes. >>>> >>>> >>>> Links: >>>> ------ >>>> [1] https://share.getcloudapp.com/L1upqlY7 >>>> [2] https://share.getcloudapp.com/8Lu7XEJx >>>> [3] https://share.bsf.io/kpu6ENqv >>>> >>>> - >>>> Avinash & Customer Care team >>>> Brainstorm Force >>>> >>>> >>>> >>>>> On Tue, Mar 22, 2022 at 6:27 AM IST, Johan Coffigniez <contact@jconcept.fr> wrote: >>>>> >>>>> Bonjour, >>>>> >>>>> Je n'ai pas parlé d'importation de site pour une création >>>>> spécifique ... >>>>> >>>>> Je vous ai expliqué que la synchronisation n'a jamais réussi à se >>>>> terminer ! j'ai donc supprimer tous les brouillons de template, pour >>>>> recommencer dés le début. Or, ça ne fonctionne pas ! le bouton pour >>>>> importer n'est plus accessible et reste grisé. Vous auriez regardé >>>>> la photo jointe lors de ma demande, vous auriez compris le problème >>>>> certainement. >>>>> >>>>> Comment réinitialiser WP Portfolio complétement ? La >>>>> désinstallation de WP Portfolio de wordpress et réinstallation, ne >>>>> résous pas le problème. >>>>> >>>>> Le 21/03/2022 à 07:20, Brainstorm Force a écrit : >>>>> >>>>> Hello Johan, >>>>> >>>>> I'm Abhijeet from the Astra team and would like to help you with >>>>> this. >>>>> >>>>> Which starter site do you want to import? >>>>> >>>>> To assist you better with this issue could you please provide us the >>>>> staging site login credentials so that we can have a look from our >>>>> end? Here [1] you can find the details on how to create a staging >>>>> site. >>>>> >>>>> However, if you are comfortable and allow us to start debugging on >>>>> the live website then you can provide us the live website admin login >>>>> credentials. >>>>> >>>>> But make sure you have taken a backup of your website before >>>>> providing us the credentials or start debugging. Here [2] you can >>>>> follow this guide to take backup of your website. >>>>> >>>>> How would you rate the above reply? Let us know! >>>>> Great [3] Okay [4] Not Good [5] >>>>> >>>>> - >>>>> Abhijeet & Customer Care team >>>>> Brainstorm Force >>>>> {#HS:1821612199-166972#} >>>>> >>>>> Links: >>>>> ------ >>>>> [1] https://wpastra.com/docs/how-to-set-up-a-staging-site/ >>>>> [2] https://wpastra.com/back-up-wordpress/ >>>>> [3] >>>>> https://secure.helpscout.net/satisfaction/425825025/record/5364223618/1/ >>>>> [4] >>>>> https://secure.helpscout.net/satisfaction/425825025/record/5364223618/2/ >>>>> [5] >>>>> https://secure.helpscout.net/satisfaction/425825025/record/5364223618/3/ >>>>> >>>>> >>>>> >>>>>> On Mon, Mar 21, 2022 at 11:49 AM IST, Brainstorm Force <support@bsf.io> wrote: >>>>>> >>>>>> Hello Johan, >>>>>> >>>>>> I'm Abhijeet from the Astra team and would like to help you with this. >>>>>> >>>>>> Which starter site do you want to import? >>>>>> >>>>>> To assist you better with this issue could you please provide us the >>>>>> staging site login credentials so that we can have a look from our >>>>>> end? Here [1] you can find the details on how to create a staging >>>>>> site. >>>>>> >>>>>> However, if you are comfortable and allow us to start debugging on the >>>>>> live website then you can provide us the live website admin login >>>>>> credentials. >>>>>> >>>>>> But make sure you have taken a backup of your website before providing >>>>>> us the credentials or start debugging. Here [2] you can follow this >>>>>> guide to take backup of your website. >>>>>> >>>>>> >>>>>> Links: >>>>>> ------ >>>>>> [1] https://wpastra.com/docs/how-to-set-up-a-staging-site/ >>>>>> [2] https://wpastra.com/back-up-wordpress/ >>>>>> >>>>>> - >>>>>> Abhijeet & Customer Care team >>>>>> Brainstorm Force >>>>>> >>>>>> >>>>>> >>>>>>> On Mon, Mar 21, 2022 at 6:35 AM IST, Johan Coffigniez <contact@jconcept.fr> wrote: >>>>>>> >>>>>>> Bonjour, >>>>>>> >>>>>>> La première Sync n'a jamais aboutie totalement. J'ai donc supprimé >>>>>>> les brouillons en pensant que je pourrais de nouveau synchroniser... >>>>>>> Malheureusement, le bouton Sync reste grisé.. je ne peux plus >>>>>>> réimporter. Supprimer et réinstaller le plugin ne résout pas le >>>>>>> problème. >>>>>>> >>>>>>> Je ne sais plus quoi faire pour recharger les remplacés. >>>>>>> >>>>>>> Créer une tâche CRON pour forcer la reprise de l'importation ? >>>>>>> >>>>>>> Dans l'attente d'une solution >>>>>>> >>>>>>> Cordialement, Johan >>>>>>> ----- >>>>>>> TOPIC: Technical Support >>>>>>> VERSION: Last >>>>>>> CREDENTIALS: Si vous n'avez jamais rencontré ce problème et qu'il >>>>>>> est absolument nécessaire de vous créer un accès, je le ferai. Mais >>>>>>> il y a peut-être moyen de recréer le CRON d'origine, ou un nouveau >>>>>>> pour relancer l'importation ? >>>>>>> DO WE HAVE CUSTOMER PERMISSION TO DEACTIVATE PLUGINS/THEME: Yes >>>>>>> CUSTOMER WOULD LIKE TO RECEIVE: Geeky Reply >>>>>>> HOW CUSTOMER FEEL RIGHT NOW? Confused >>>>>>> ---- >>>>>>> NAME: Johan Coffigniez >>>>>>> EMAIL: Contact@jconcept.fr [1] >>>>>>> PRODUCT: WP Portfolio >>>>>>> PURCHASE DATE: 09/05/2021 >>>>>>> EXPIRATION DATE: Never >>>>>>> LICENSE STATUS: Active >>>>>>> PRO SUPPORT: Applicable >>>>>>> >>>>>>> ---- >>>>>>> This e-mail was sent from a Support form ( >>>>>>> https://store.brainstormforce.com/support/ [2] ) >>>>>>> >>>>>>> Links: >>>>>>> ------ >>>>>>> [1] mailto:Contact@jconcept.fr >>>>>>> [2] https://store.brainstormforce.com/support/ >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>> >>>>> >>>> >>> >> >