-- Please reply above this line -- Hello Johan, I am Avinash from the WP-Portfolio team and would like to help you with your queries. Kindly follow the below-given steps to enable freeze mode: 1) Go to the portfolio setting and add this &SYNC_TYPE=AJAX in the existing URL in the browser and hit Enter. Kindly see the screenshot - https://share.getcloudapp.com/L1upqlY7 [1]. 2) Then inspect Element in the browser for that frozen sync button and find the class IS DISABLED and remove it and again hit Enter. Kindly see the screenshot - https://share.getcloudapp.com/8Lu7XEJx [2]. 3) Now the Sync Freeze button will be enabled back and the sync process will start to work as normal. Also, I have recorded a screencast, please have a look - https://share.bsf.io/kpu6ENqv [3]. By adding &SYNC_TYPE=AJAX a parameter it will sync the lib. with AJAX. I hope the above information will work for you. Let me know how it goes. Links: ------ [1] https://share.getcloudapp.com/L1upqlY7 [2] https://share.getcloudapp.com/8Lu7XEJx [3] https://share.bsf.io/kpu6ENqv How would you rate the above reply? Let us know! Great [1]    Okay [2]    Not Good [3] - Avinash & Customer Care team Brainstorm Force Links: ------ [1] https://secure.helpscout.net/satisfaction/425825025/record/5368040488/1/ [2] https://secure.helpscout.net/satisfaction/425825025/record/5368040488/2/ [3] https://secure.helpscout.net/satisfaction/425825025/record/5368040488/3/ > On Tue, Mar 22, 2022 at 6:27 AM IST, Jconcept (johan Coffigniez) <contact@jconcept.fr> wrote: > > Bonjour, > > Je n'ai pas parlé d'importation de site pour une création > spécifique ... > > Je vous ai expliqué que la synchronisation n'a jamais réussi à se > terminer ! j'ai donc supprimer tous les brouillons de template, pour > recommencer dés le début. Or, ça ne fonctionne pas ! le bouton pour > importer n'est plus accessible et reste grisé. Vous auriez regardé > la photo jointe lors de ma demande, vous auriez compris le problème > certainement. > > Comment réinitialiser WP Portfolio complétement ? La > désinstallation de WP Portfolio de wordpress et réinstallation, ne > résous pas le problème. > > Le 21/03/2022 à 07:20, Brainstorm Force a écrit : > > Hello Johan, > > I'm Abhijeet from the Astra team and would like to help you with > this. > > Which starter site do you want to import? > > To assist you better with this issue could you please provide us the > staging site login credentials so that we can have a look from our > end? Here [1] you can find the details on how to create a staging > site. > > However, if you are comfortable and allow us to start debugging on > the live website then you can provide us the live website admin login > credentials. > > But make sure you have taken a backup of your website before > providing us the credentials or start debugging. Here [2] you can > follow this guide to take backup of your website. > > How would you rate the above reply? Let us know! > Great [3] Okay [4] Not Good [5] > > - > Abhijeet & Customer Care team > Brainstorm Force > {#HS:1821612199-166972#} > > Links: > ------ > [1] https://wpastra.com/docs/how-to-set-up-a-staging-site/ > [2] https://wpastra.com/back-up-wordpress/ > [3] > https://secure.helpscout.net/satisfaction/425825025/record/5364223618/1/ > [4] > https://secure.helpscout.net/satisfaction/425825025/record/5364223618/2/ > [5] > https://secure.helpscout.net/satisfaction/425825025/record/5364223618/3/ > > > >> On Mon, Mar 21, 2022 at 11:49 AM IST, Brainstorm Force <support@bsf.io> wrote: >> >> Hello Johan, >> >> I'm Abhijeet from the Astra team and would like to help you with this. >> >> Which starter site do you want to import? >> >> To assist you better with this issue could you please provide us the >> staging site login credentials so that we can have a look from our >> end? Here [1] you can find the details on how to create a staging >> site. >> >> However, if you are comfortable and allow us to start debugging on the >> live website then you can provide us the live website admin login >> credentials. >> >> But make sure you have taken a backup of your website before providing >> us the credentials or start debugging. Here [2] you can follow this >> guide to take backup of your website. >> >> >> Links: >> ------ >> [1] https://wpastra.com/docs/how-to-set-up-a-staging-site/ >> [2] https://wpastra.com/back-up-wordpress/ >> >> - >> Abhijeet & Customer Care team >> Brainstorm Force >> >> >> >>> On Mon, Mar 21, 2022 at 6:35 AM IST, Jconcept (johan Coffigniez) <contact@jconcept.fr> wrote: >>> >>> Bonjour, >>> >>> La première Sync n'a jamais aboutie totalement. J'ai donc supprimé >>> les brouillons en pensant que je pourrais de nouveau synchroniser... >>> Malheureusement, le bouton Sync reste grisé.. je ne peux plus >>> réimporter. Supprimer et réinstaller le plugin ne résout pas le >>> problème. >>> >>> Je ne sais plus quoi faire pour recharger les remplacés. >>> >>> Créer une tâche CRON pour forcer la reprise de l'importation ? >>> >>> Dans l'attente d'une solution >>> >>> Cordialement, Johan >>> ----- >>> TOPIC: Technical Support >>> VERSION: Last >>> CREDENTIALS: Si vous n'avez jamais rencontré ce problème et qu'il >>> est absolument nécessaire de vous créer un accès, je le ferai. Mais >>> il y a peut-être moyen de recréer le CRON d'origine, ou un nouveau >>> pour relancer l'importation ? >>> DO WE HAVE CUSTOMER PERMISSION TO DEACTIVATE PLUGINS/THEME: Yes >>> CUSTOMER WOULD LIKE TO RECEIVE: Geeky Reply >>> HOW CUSTOMER FEEL RIGHT NOW? Confused >>> ---- >>> NAME: Johan Coffigniez >>> EMAIL: Contact@jconcept.fr [1] >>> PRODUCT: WP Portfolio >>> PURCHASE DATE: 09/05/2021 >>> EXPIRATION DATE: Never >>> LICENSE STATUS: Active >>> PRO SUPPORT: Applicable >>> >>> ---- >>> This e-mail was sent from a Support form ( >>> https://store.brainstormforce.com/support/ [2] ) >>> >>> Links: >>> ------ >>> [1] mailto:Contact@jconcept.fr >>> [2] https://store.brainstormforce.com/support/ >>> >>> >>> >>> >> >